Contact Us
Correspondence and Privacy
This guidance addresses anyone considering contacting the Rialto editorial team through the website’s contact form. The team reads and replies in English; messages written in other languages may not receive a useful response, so please write in English to ensure your query is understood.
The contact form is for editorial questions about the site’s content, corrections, or general feedback. It is not a secure channel for transmitting sensitive material. Never send financial details, account numbers, passwords, or scans of identity documents through this form or any other unverified channel. Such information could be intercepted or misused, and the editorial team has no means of protecting data that is not routed through proper secure systems. If you have already sent such material by mistake, treat the message as compromised and take steps to secure the affected accounts or documents without delay.
Gambling Difficulties
Readers who are experiencing harm from gambling should not use the contact form to seek help. The editorial team is not trained to provide support or counselling, and the form is not monitored for crisis purposes. Instead, turn to a dedicated gambling-support organisation that operates in your jurisdiction. These services offer confidential advice, self-exclusion tools, and practical guidance on limiting play. The website may publish details of such organisations elsewhere, and you should seek them out directly rather than waiting for a reply through this page.
If you are considering self-exclusion, contact your gambling operator or the relevant support service to begin that process. The editorial team cannot initiate, cancel, or modify any exclusion on your behalf, and no request sent through this form will be treated as a formal instruction to any third party.
Scope of This Form
Messages sent through this page are read by the editorial team and handled as promptly as practical. The team does not answer questions about individual account balances, pending withdrawals, or disputes with an operator; those matters must go directly to the casino concerned. Any message that raises such issues will receive only a general response directing the sender to the appropriate channel.
Do not include confidential material in any message you send, regardless of the subject. The team may need to share the content of a query internally to address it, and no message is treated as privileged or confidential beyond the ordinary standards of a website contact inbox. By sending a message, you accept that the content may be read by more than one member of the team and that no reply is guaranteed.